Refund & Return Policy
How refunds, returns, and replacements work at Kwike Store, including payments made via PhonePe.
Eligibility
- Items must be unused, in original condition, with tags/packaging.
- Request a return/refund within 30 days of delivery unless otherwise stated.
- Non-returnable items (if any) will be clearly marked on the product page.
How to Request
- Submit a return request from your Orders page or contact support with your order number.
- Include reason, photos for damaged/incorrect items, and your preferred resolution.
Processing & Timelines
- We review requests within 2 business days and provide a return label if approved.
- Refunds are issued to the original payment method after inspection.
- Typical timelines: PhonePe/UPI 3-5 business days; cards/net banking 5-7 business days.
Replacements & Store Credit
- Where available, you can choose a replacement or store credit instead of a refund.
- If replacement stock is unavailable, we will process a refund.
Exceptions
- Consumables and personalized items may not be eligible unless defective.
- Shipping fees are non-refundable unless the return is due to our error.
Need help? Contact support with your order number and PhonePe transaction ID (if paid online) so we can assist quickly.